We are seeking a dedicated and skilled Senior Process Associate to join our team in Noida. As a Senior Process Associate, you will play a crucial role in providing exceptional customer support in an international voice process workplace. Our company is a global leader in professional services, leveraging advanced technology and intelligent operations to deliver outstanding results for our clients across more than 120 countries.

In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will be expected to communicate effectively with customers, demonstrating excellent verbal communication skills and a robust understanding of customer needs. Flexibility to work in US shifts is essential, as our operations cater to a global clientele.

Key responsibilities include:
Providing timely and accurate responses to customer inquiries via voice communication.
Resolving customer issues efficiently and effectively, ensuring a positive customer experience.




Collaborating with team members to improve processes and enhance service delivery.
Maintaining detailed records of customer interactions and transactions.
Adhering to company policies and procedures while delivering exceptional service.

The ideal candidate will possess a minimum of 1 year of experience in customer support, specifically in a voice process. Strong communication skills are a must, along with the ability to adapt to changing situations and work under pressure. A graduate or postgraduate qualification is required, and candidates with active backlogs are not eligible for this position.

Join us and be part of a energetic team that values innovation and excellence. We offer a competitive salary package, with a CTC of up to 4.50 LPA, and numerous opportunities for professional growth and development. If you are passionate about customer service and meet the qualifications outlined, we encourage you to apply for this exciting opportunity.

📌 Senior Process Associate Noida
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Noida