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Role Summary : Key Responsibilities : Microsoft Intune & Endpoint Management :

- Manage and support Microsoft Intune for:

- Windows (Windows 10/11)

- macOS

- iOS / iPadOS

- Android devices

- Handle device lifecycle activities:

- Enrollment, re‑enrollment, retirement, and wipe

- Compliance monitoring and remediation

- Troubleshoot device enrollment and sync issues

Configuration & Compliance :

- Create, modify, and support:

- Device configuration profiles

- Compliance policies

- Endpoint security policies (AV, Firewall, Disk Encryption)

- Monitor compliance status and coordinate remediation with users

- Assist with BitLocker key recovery and encryption issues

Application Management :

- Win32 apps
- Microsoft Store apps
- iOS / Android apps

User & Device Support (L2) :

- Act as L2 escalation point for Intune‑related issues

- Troubleshoot:

- Device access issues

- Conditional Access device compliance failures

- Co‑management issues (SCCM + Intune)

- Work with Service Desk (L1)



and provide guidance for common issues

Security & Integration :

- Support integration with:

- Microsoft Entra ID (Azure AD)

- Conditional Access policies

- Defender for Endpoint (basic integration)

- Ensure adherence to security and compliance standards :

- Assist in endpoint security incident investigations

Operations & Documentation :

- Perform routine health checks and monitoring

- Create and maintain:

- SOPs

- Runbooks

- Knowledge base articles

- Participate in change management and CAB activities

Technical Skills (mandatory) :

- Microsoft Intune (Endpoint Manager)
- Windows 10 / Windows 11 management
- Mobile Device Management (MDM / MAM)
- Microsoft Entra ID (Azure AD)
- Conditional Access (device‑based)
- Basic PowerShell troubleshooting
- Endpoint compliance & security policies

Good to Have :

- Experience with:

- Autopilot (basic troubleshooting)

- SCCM / Co‑management

- Defender for Endpoint

- Exposure to large enterprise environments

- ITIL process knowledge

Soft Skills :

- Solid troubleshooting and analytical skills
- Good communication with end users and IT teams
- Ability to handle multiple incidents and priorities
- Documentation and process discipline
- Team‑oriented approach

📌 Sr Engineer - Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune