Description : Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of growth opportunities and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

- The Role : - What you’ll be doing :

- Advanced Troubleshooting**:

- Provide second-level support for escalated issues from internal and external stakeholders, utilizing advanced troubleshooting techniques to diagnose and resolve complex streaming and infrastructure problems within SLA.

- Perform deep analysis to identify the root cause of recurring or critical issues.

Incident Management :

- Lead the incident response for high-priority or complex issues, ensuring quick resolution and mínimal impact to any events.
- Coordinate with DAZN operations and Engineering teams to manage and resolve incidents efficiently.

Root Cause Analysis and Preventive Action :

- Conduct in-depth Root Cause Analysis (RCA) for critical incidents, documenting detailed findings and implementing preventive measures.
- Develop and refine processes and workflows to prevent the recurrence of similar issues.

Mentorship and Training :

- Provide guidance and mentorship to Streaming Support Engineers, helping them to develop their troubleshooting skills and technical knowledge.
- Conduct training sessions for Streaming Support Engineers on new tools, processes, and emerging streaming technologies.

Collaboration with OEMs and Third-Party Vendors :





- Act as the primary point of contact for OEMs and third-party vendors for complex issues, ensuring they provide the necessary support and that their solutions meet our operational standards.
- Collaborate on software or hardware upgrades, ensuring they are thoroughly tested before deployment in production environments.

Configuration Management and Optimization :

- Review configuration changes suggested by Streaming Engineering team and other internal teams, ensuring they align with best practices and operational standards.
- Optimize existing workflows and configurations to enhance system performance and reliability.

Event Monitoring and Support :

- Lead the monitoring and support efforts during high-profile key events, ensuring all systems are prepared and fully functional.
- Perform pre-event readiness checks, real-time event monitoring, and post-event analysis to ensure smooth operation.
- Actively participate in PPV and Hypercare calls, leading communication and troubleshooting efforts to ensure systems remain operational at all times, minimizing any potential downtime.

Late-Night and On-Call Support :

- This role requires 24/7 support, which will be managed through a Rota-based shift system to ensure continuous coverage, to ensure continuous support for key events.
- Provide late-night and on-call support as needed, especially during high-priority events or critical incidents.

Documentation and Knowledge Sharing :





- Maintain and update comprehensive documentation on processes, configurations, incident reports, and RCAs.
- Share insights and best practices with Streaming Engineers and other internal teams to foster continuous improvement and knowledge sharing.

Continuous Improvement :

- Lead post-incident reviews to identify areas for improvement in processes, workflows, and systems.
- Proactively suggest and implement improvements to enhance system reliability, performance, and team efficiency.

Qualifications : Bachelor's/Master's degree in Computer Science, Information Technology, or a Media/Streaming field.

Must Have Skills :

- 7+ years of experience in a technical support role, with at least 2 years in an L2 or equivalent position within streaming environments.
- Proven experience with troubleshooting HLS/DASH and Smooth Protocols.
- Expert-level expertise in diagnosing and resolving complex issues across end-to-end streaming platforms, CDNs, media processing pipelines, and underlying delivery infrastructure.
- Expert-level experience analyzing and troubleshooting Linux-based streaming platforms using command-line tools and system logs to identify platform and service failures.
- Ability to correlate player QoE, CDN delivery, API latency, and platform logs to determine the true root cause.
- Expertise in Conviva, NewRelic, and Coralogix (or equivalent QoE, APM, and log analytics platforms)
- Strong understanding of Playback Services, including entitlement, session management, manifest generation, DRM, and player-to-origin request flows.
- Strong analytical skills with the ability to diagnose and resolve complex technical issues quickly and effectively.
- Excellent communication skills, with the ability to arti

📌 Lead Streaming Engineer (Hyderabad)
🏢 DAZN Software
📍 Hyderabad