EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

Responsibilities

- Perform advanced troubleshooting of incidents, defects, and performance issues
- Conduct root cause analysis (RCA) and implement permanent fixes
- Handle complex Apex, LWC, and integration-related issues
- Review and optimize existing Service Cloud customizations and configurations
- Collaborate with functional consultants and business teams
- Participate in deployments, hotfixes, and release validations
- Ensure adherence to Salesforce best practices, performance, and security standards
- Create and maintain technical documentation and RCA reports

Requirements :

- 8-11 years of professional experience
- Strong hands-on expertise in Salesforce Service Cloud
- Proficiency in Apex (Triggers, Classes, Async Apex) and Lightning Web Components (LWC)
- Deep understanding of Salesforce security model (OWD, sharing rules, profiles, permission sets)
- Knowledge of governor limits and performance tuning




- Background in debug logs, monitoring, and production issue analysis
- Strong SOQL/SOSL skills
- Experience working in production support, AMS, or L3 roles
- Capability to handle high-pressure production issues and critical incidents
- Solid communication skills for coordination with European stakeholders
- Willingness to work in CET time zone shifts on a regular basis
- Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

- Experience with integrations (REST/SOAP APIs, middleware)
- Exposure to CTI, Omni-Channel, or Digital Engagement
- Familiarity with Field Service Lightning
- Salesforce certifications (PD1, PD2, or Service Cloud Consultant)
- Experience working with ITIL-based support processes

We offer

- Opportunity to work on technical challenges that may impact across geographies

- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

- Opportunity to share your ideas on international platforms

- Sponsored Tech Talks & Hackathons

- Unlimited access to LinkedIn learning solutions

- Possibility to relocate to any EPAM office for short and long-term projects

- Focused individual development

- Benefit package:

- Health benefits

- Retirement benefits

- Paid time off

- Flexible benefits

- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

📌 Lead Software Engineer - Salesforce Service Cloud (Jaipur)
🏢 EPAM Systems
📍 Jaipur