Key Roles & Responsibilities

- Handle incidents and service requests through ticketing tools such as ServiceNow, Remedy, or Jira.
- Perform software installation, configuration, and troubleshooting.
- Support Microsoft Windows OS, Office 365, Outlook, Teams, and collaboration tools.
- Manage user accounts, password resets, and access-related issues through Active Directory.
- Coordinate with L2/L3 teams for issue escalation and resolution.
- Ensure SLA adherence and proper ticket documentation.
- Support antivirus, patch management, and endpoint security compliance.
- Provide basic network troubleshooting including LAN/WAN, Wi-Fi, and VPN connectivity.
- Maintain knowledge base articles and standard operating procedures.
- Assist users during system upgrades, migrations, and onboarding activities.




- Monitor recurring issues and suggest process improvements.

Required Skills : Technical Skills

- Windows 10/11 support
- Office 365 & Outlook troubleshooting
- Active Directory & user administration
- VPN & remote connectivity support
- Remote tools: AnyDesk, TeamViewer, Bomgar, SCCM, Intune
- Basic networking knowledge
- ITSM/Ticketing tools knowledge

Pay: Up to ₹23,000.00 per month

Perks :

- Provident Fund

Application Question(s):

- Do you have experience in Service Desk Engineer Role?
- Are you comfortable with Noida Sector 8 location?
- Are you comfortable with 18K Inhand Salary?
- Are you ready to join in 15 Days?

Work Location: In person

📌 Service Desk Engineer (Noida)
🏢 Innovative Techhub
📍 Noida