Position Summary

The Application Support Specialist provides technical and functional support for healthcare

optimal performance, user satisfaction, and compliance with healthcare standards. This role

serves as a key liaison between clinical users, IT teams, and external vendors to troubleshoot

Key Responsibilities

Technical & User Support

operational users in a timely manner.

Troubleshoot software issues, diagnose root causes, and escalate complex problems

when necessary.

Application Management & Maintenance

activities.

Perform user setup and maintenance of roles, permissions, and access rights to ensure

secure system use.

and reliability.

Training & Documentation

Create and maintain knowledge base articles, user guides, SOPs, and support

documentation.

and recent releases.

Workflow & Process Improvements

that improve efficiency and user experience.

implementation.

Vendor & Stakeholder Collaboration

Act as point of contact with third-party vendors and partners to resolve issues,

coordinate updates, and optimize system performance.

Partner with IT development, operations, and clinical informatics teams to support

strategic initiatives.

Compliance & Security





Ensure activities comply with healthcare regulations and standards (e.g., HIPAA) and

uphold data integrity and confidentiality.

Required Qualifications

EHR/EMR systems.

Technical Skills:

- Proficiency with ticketing systems (e.g., ManageEngine SDP), basic SQL, and
- Familiarity with healthcare workflows, clinical terminology, and regulatory

requirements.

Soft Skills:

- Excellent communication and customer service skills.
- Analytical thinking and problem-solving capabilities.
- Ability to work independently and collaboratively with cross-functional teams.

Work Environment

Standard office setting with potential for hybrid or remote work depending on

organizational policy.

May require occasional travel within facilities or to vendor/provider sites.

On-call rotation or extended support hours during system upgrades or critical incidents

may be necessary.

Job Snapshot

- Updated Date
- 08-05-2026
- Job ID
- Job_304198
- Practice
- Run Ops and Support
- Location

Chennai, Tamil Nadu, India

- Experience
- 8 - 12 Years
- Employee Type
- Full Time Employee
- Salary Range
- INR 1200000 - 1600000 (Annual)

📌 Lead - Aoc Engineer (Chennai)
🏢 Neurealm
📍 Chennai