This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure. The role will manage a team of 4 located in India, Australia, and China. Cloud certifications and strong cloud experience is a must.

The APAC IT Infrastructure Manager responsibilities include:

- Builds and maintains strong relationships, acting as a liaison between internal staff and the BU internal customers

- Provides transparent communication on both a strategic and an operational level to BU and GBS personnel

- Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities

- Refines and approves Standard Operating Procedures (SOP’S) for traditional and cloud operations.

- Provides input and builds out the service catalog to better meet business needs

- Develops, shares, and leverages best practices across the Global Hosting organization

- Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPI’s and implements process revisions to drive continuous improvement.

- Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget

- Assures It Operations Support services are reliable, efficient, and resilient in response to business needs

- Implements common ITIL/ITSM processes as defined by the ITSM Process management team

- Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs.





- Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives.

- Provides for accurate and complete configured item data within the appropriate tooling

- Vendor and 3rd Party Supplier Engagement:

- Interfaces with vendors to establish IT Operations services for cloud environments

- Monitors SLA’s and IT Operations engineers performance in delivery of assigned tasks

- Provides guidance in the development and refinement of Standard Operating

Procedures used to deliver Global Hosting services

What You Bring To The Team

- Passion and Energy to rally a team to turn a vision into a reality
- Empower the team to understand and be comfortable with failing rapid and learning from failures to fully realize and maximize innovative spirit of the team.
- Establish decisive decision making utilizing strategic thinking and guidance from stakeholders and teams utilizing and supporting services
- Establish strong focus on ensuring services can be effectively delivered
- Customer-focused mindset - Drive the team to work together to solve real problems for our customers and users
- A strong focus on the details, by coaching and influencing the team to pay attention to the details
- Have an eye for how to market the services properly and effectively to our customers and other key stakeholders
- Bring focus on identifying, building, and effectively tracking efficiencies, via metrics, for enterprise services
- Working knowledge of project management

Strong experience with cloud operations

Our Interview Practices : Our Interview Practices :

- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

📌 Manager, IT Infrastructure & Operations (Kalyani Nagar)
🏢 Wolters Kluwer
📍 Kalyani Nagar