Windows Server Engineer L2 (Noc, Soc, GSD, RDMS)

Profile of the position : Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

Duties and Responsibilities

- Excellent Technical Skills on Active Directory and O365 Administration
- Knowledge in SCCM Administration
- Providing advanced support to NOC/ SOC/ GSD/ RDMS and assist Level 3 engineers in managing and implementing the processes.
- Acknowledge the ticket in your queue
- For Server Management, Perform the RCA and work towards resolution.
- Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop releated issues and managing desktop by doing actual trouble shooting based on landesk tool
- Escalate to next level for complaints if not solved at his or her Level within 1 hr.
- Update case notes with your findings and close the ticket.
- Abide by all terms of Letter of Undertaking and follow the same.

Knowledge, Skills & Competencies : Hands on experience including but not limited to:

- Microsoft Windows Server 2003-2016 operating systems.
- Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
- O365 administration.
- SCCM administration.
- VMware administration.
- WSUS administration.
- Administration of Hardware and Firmware exposure to physical system environments.
- Analytical skills to accurately identify the root cause.




- Experience of working with customers through direct interaction during support and change management activities.
- Excellent verbal and written communication skills.
- Effective team player as well as ability to drive autonomously.

Desired Qualification

- Must be a MCSA and have Average Server knowledge along with Standard Applications.
- Basic Education must have a Bachelor’s degree or Under Graduate in any stream
- Valuable Communication Skills (Written & Verbal)
- Knowledge on Server Monitoring & Management is preferred.
- Understanding of ticketing system is also preferred.
- Must be willing to work in 24x7 rotational shifts.
- Previous NOC/GSD/RDMS/SOC experience will be a value add.

Desired Experience

Should have 5+ yrs of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA.

Pay: Up to ₹550,000.00 per year

Benefits :

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Hands-on experience with Windows servers, virtualization, server hardware, O365, SCCM, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

Education :

- Bachelor's (preferred)

Experience :

- total work in Server Administrator: 5 years (required)

Language :

- English (preferred)

License/Certification:

- Windows Server certification (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

📌 Windows Server Administrator (Kolkata)
🏢 Allied Digital Services
📍 Kolkata