About the Company

Advance Global IT Support is a UK-based IT service provider delivering IT support and IT staffing services to clients across the USA, Europe, and other global regions . We specialize in managing IT engineers, service delivery operations, and global projects across multiple time zones.

Role Overview

We are looking for a Service Delivery Executive Intern who is serious about building a long-term career in IT service delivery and operations.

In this role, you will work closely with the Service Delivery Manager and Recruitment Manager , gaining hands-on exposure to international IT support projects , engineer coordination, screening calls, and client-facing service delivery processes.

This internship will lead to a confirmed full-time position based on performance, discipline, and commitment.

Key Responsibilities

- Work closely with the Service Delivery Manager to manage and track daily IT support tickets

- Ensure smooth handling of Dispatch and Dedicated/FTE support models :

- Monitor ticket progress and support SLA compliance :

- Assist in escalation handling and service coordination

- Conduct initial screening calls with IT engineers under manager guidance

- Validate:

- Technical level (L1 / L2 / L3 / Helpdesk / Network Support)

- Communication skills (English is mandatory)

- Availability, shift flexibility, and time-zone alignment

- Share structured screening feedback with the manager and recruitment team

- Maintain service delivery trackers, screening call records, and reports

- Update FTE and dispatch sheets as required

- Ensure documentation aligns with internal SOPs and manager instructions





Strong Requirements

- Bachelor’s degree (completed or final semester) in IT, Computer Science, or a related field :

- Excellent English communication skills (spoken and written)

- Strong coordination, follow-up, and organizational skills

- Basic understanding of IT support / helpdesk roles (training will be provided)

- Ability to work with US and European time zones :

- Stable internet connection and laptop

- Looking for a long-term career , not a short-term internship

Good to Have (preferred)

- CCNA certification or currently enrolled in CCNA

- Courses or hands-on knowledge related to:

- Helpdesk / Desktop Support

- Networking fundamentals

- IT Service Management

- Previous internship or exposure to IT support or service delivery

What We Offer

- Internship leading to a confirmed full-time role :

- Project-based incentives linked to successful project delivery and performance

- Provident Fund (PF) after confirmation

- Funded health insurance after confirmation

- International client exposure and structured learning

- Clear growth path in Service Delivery & IT Operations

Compensation

- (Pakistan / India / Bangladesh)_
- Final compensation based on skills, experience, and performance

Why Join Us?

- Work directly with experienced managers :

- Gain exposure to global IT operations :

- Learn service delivery, coordination, and screening at an international standard :

- Build a secure, long-term career in IT services

Work Mode : Remote (Internship) Working Hours : 8:00 AM - 5:00 PM (UK time) Working Days : Monday to Friday

Job Types : Full-time, Internship

📌 Service Delivery Executive Intern (Remote) (Mumbai)
🏢 Advance Global IT support
📍 Mumbai