Role

The Customer Care Executive (CCE) will be responsible for acting as a single point of contact for all customer and internal enquiries, handling incoming calls and creating enquiry numbers, understanding customer issues and coordinating engineer visits, updating the CRM and booking service tickets on a daily basis, handling customer complaints professionally to ensure timely resolution, coordinating with service, sales, and manufacturers, submitting daily, weekly, and monthly reports to management, and following up on pending customer payments.

Total Experience Required

0-1 year (Freshers can apply)

Qualification

Any UG / Bachelor’s Degree

Knowledge (Technical / Functional)

- Good communication skills
- Quick response and effective call handling

Skills

- Customer service and complaint handling




- Call handling and follow-up skills
- Basic CRM knowledge and data entry
- Coordination with service, sales, and technical teams
- Problem-solving and multitasking ability
- Time management and organizational skills
- Report preparation and documentation
- Payment follow-up and basic negotiation skills
- Ability to communicate in Tamil, English, and Hindi .

Job Types : Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks :

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Perungalathur)
🏢 Suba Solutions Private
📍 Perungalathur