Customer Service Executive (Science City)

Customer Service Executive (Science City)

12 Nov
|
Madhumati Holidays
|
Science City

12 Nov

Madhumati Holidays

Science City

To help you find the right talent for Madhumati Holidays , I’ve put together a comprehensive job description. Since your business covers everything from personalized domestic packages (Kashmir, Ladakh, North East) to international tours and cab services, this role is designed for a versatile Travel Consultant & Operations Executive .

Job Title: Travel Consultant & Operations Executive

Company : Madhumati Holidays

Location : Science City Road, Sola, Ahmedabad

Employment Type : Full-time

Job Summary

We are looking for an enthusiastic and detail-oriented Travel Consultant to join the Madhumati Holidays team. You will be the face of our agency, helping clients plan their dream vacations—whether it’s a family trip to Kashmir, an adventure in Ladakh, or a luxury getaway to Dubai. Your goal is to provide exceptional service, create customized itineraries, and ensure every journey is seamless from start to finish.

Key Responsibilities

- Customer Consultation : Interact with clients to understand their travel needs, preferences, and budget.
- Itinerary Design : Create personalized domestic and international tour packages (special focus on Kashmir, North East, Andaman, and Kerala).
- Booking Management : Handle end-to-end reservations for flights, hotels, luxury cabs, and local sightseeing.
- Sales & Promotion : Proactively follow up on leads and use promotional techniques to sell holiday packages.
- Operational Support :



Coordinate with ground representatives and drivers to ensure smooth guest arrivals and transfers.
- Documentation : Assist clients with travel insurance, visa requirements, and necessary travel permits.
- Problem Solving : Act as a point of contact for clients during their trip to resolve any issues or itinerary changes.

Required Skills & Qualifications

- Education : Graduate in any stream (Degree/Diploma in Tourism or Hospitality is a plus).
- Experience : 1-3 years of experience in a travel agency (Freshers with a strong passion for travel may be considered).
- Destination Knowledge : Strong understanding of popular Indian tourist circuits (especially North India and South India).
- Communication : Fluency in Gujarati and Hindi is essential; proficiency in English is a strong advantage.
- Soft Skills : Excellent sales aptitude, a patient listening ear, and the ability to multitask under pressure.

Why Join Madhumati Holidays?

- Prospect to work in a growing agency with a strong reputation in Ahmedabad.
- A friendly, learning-oriented work workplace.
- Competitive salary with performance-based incentives.

How to Apply

Job Types : Full-time, Fresher, Internship Contract length: 12 months

Pay: ₹10,489.54 - ₹15,000.00 per month

Education :

- Higher Secondary(12th Pass) (preferred)

Location :

- Science City, Ahmedabad, Gujarat (preferred)

Work Location: In person

📌 Customer Service Executive (Science City)
🏢 Madhumati Holidays
📍 Science City

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