Role Purpose Provide first-line production support through monitoring, ticket triage, standard troubleshooting, evidence collection and timely escalation in a 24x7 banking workplace.

Key Responsibilities
• Monitor production dashboards and respond to alerts according to SOP.
• Receive, categorise, prioritise and acknowledge incidents and service requests.
• Perform approved first-level troubleshooting using runbooks and known errors.
• Check API availability, HTTP responses, standard logs and application dashboards.
• Collect timestamps, correlation IDs, request details, logs and screenshots before escalation.
• Track tickets against SLA and escalate high-impact or unclear cases promptly.
• Handle standard BAU and service requests within authorised procedures.
• Update Jira or the ITSM tool with accurate actions, evidence, owner and next step.




• Complete health checks, release sanity checks and shift handovers.
• Follow access, security, incident, change and production-control requirements.
• Contribute resolved cases to SOP and knowledge updates. Required Skills
• Application production support
• Linux basics
• SQL basics
• REST API and HTTP basics
• Monitoring tools
• Jira, ServiceNow or equivalent
• Hands on experience on Kubernetes
• Microservices fundamentals
• Written communication
• 24x7 shift discipline Preferred Experience
• Banking or payment support
• Postman
• Apigee or API gateway exposure
• Kubernetes

📌 Application Support Engineer (Mumbai)
🏢 SID Global Solutions
📍 Mumbai