Job Description
Portfolio Manager – Strategic Alliances & Merchant Lifecycle Department: Merchant Acquiring / Digital Payments Role Type: Individual Contributor (IC) ? Job Purpose The Portfolio Manager acts as the strategic and operational owner for the merchant ecosystem, driving Strategic Alliances, Terminal Lifecycle Automation, and Portfolio Yield Optimization. In this individual contributor role, you will lead high-impact partnerships with payment aggregators and Tech Service Providers (TSPs), accelerate merchant terminal activation and retention strategies, automate recovery workflows, and execute data-driven interventions to expand portfolio revenue margins. ? Key Responsibility Areas (KRAs)
• Strategic Alliance Management & Vendor Compliance
• Key Partner Management: Manage strategic relationships with premier industry payment aggregators and terminal providers for the Bank-Owned POS device portfolio.
• TSP Lifecycle & Framework: Lead the complete lifecycle management of Third Service Providers (TSPs) to ensure strict adherence to compliance, governance, and contractual obligations.
• Onboarding & Integration: Oversee the onboarding of strategic partners under the TSP framework, managing due diligence, contracting, technical integration, and operational readiness.
• Portfolio Activation & Deployment Efficiency
• Terminal Activation: Drive aggressive cross-channel activation programs to grow the active New-to-Bank (NTB) Hard POS terminal base.
• Throughput & Efficiency: Streamline deployment efficiency, improve transaction throughput, and optimize overall merchant portfolio health.
• Target Delivery: Ensure all sales channels and business segments consistently hit established activation benchmarks and productivity targets.
• Retention Management (Hard POS & Soundbox)
• Churn Reduction: Implement comprehensive retention programs to reduce terminal churn and increase merchant stickiness across Hard POS and Soundbox bases.
• Process Revamp:



Re-engineer the corporate merchant "weed out" and terminal de-installation workflows to salvage at-risk merchant accounts.
• Engagement Frameworks: Enhance device utilization and uptime through proactive communication, loyalty frameworks, and swift issue-resolution workflows.
• Soundbox Recovery Automation & Process Standardization
• Workflow Automation: Architect and automate end-to-end collection and recovery workflows for Soundbox devices to minimize manual intervention and ensure full audit traceability.
• Performance Optimization: Execute strategies to scale up monthly recovery volumes and enhance the activation success rates of Soundbox deployments.
• Documentation: Author standardized Standard Operating Procedures (SOPs), process documentation, and portfolio reporting structures.
• Credit Card Net MSF Growth
• Yield Expansion: Deploy data-driven interventions to increase the average Net Credit Card Merchant Service Fee (MSF) against the portfolio baseline.
• Segment Targeting: Identify, segment, and activate high-potential merchant clusters that offer incremental yield and high-margin transaction volumes.
• Data Analytics: Prepare specialized insights dashboards, periodic portfolio reviews, and structural opportunity tracking frameworks to guide portfolio actions. ? Requirements & Qualifications
•

Education:
MBA in Finance or a related business field from a premier institution is highly preferred.
•

Experience:
Proven track record in Strategic Alliances, Merchant Portfolio Management, Vendor Governance, or Business Finance within the Payments, Merchant Acquiring, or FinTech sectors.
• Technical

Skills:
• Advanced financial modeling, forecasting, and data analysis capabilities.
• Hands-on experience with SQL and Tableau is a strong plus for building tracking dashboards and running independent portfolio queries.
• Domain Knowledge: Solid understanding of payment economics, merchant lifecycles, and financial structures (MSF, terminal utilization, and merchant retention frameworks).

📌 Portfolio Manager (Mumbai)
🏢 Yes Bank
📍 Mumbai