. Job Responsibilities
Handle incoming and outgoing customer calls.
Respond to customer queries through phone, email and WhatsApp.
Provide accurate information about products and services.
Resolve customer complaints and provide appropriate solutions.
Maintain positive relationships with existing customers.
Follow up with customers regarding pending issues and requests.
Maintain customer information and update records in CRM software.
Coordinate with the sales, finance and operations departments.
Ensure customer satisfaction through timely support.
Escalate complex customer issues to the concerned department.
Maintain daily call reports and customer feedback records.
Achieve customer service targets and performance standards.
📌 Customer Care Executive Bhubaneswar
🏢 Orissa Doot
📍 Bhubaneswar
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