11 Nov
|
Baidyanath
|
Kolkata
11 Nov
Baidyanath
Kolkata
Position: Customer Support Executive
Experience: 5+ Years
Department: Marketing
Location: Kolkata
Employment Type: Full time
Key Responsibilities
Handle customer queries through phone, WhatsApp and email.
Manage complaint, order, payment, delivery, cancellation, return and refund-related queries.
Resolve customer complaints and ensure timely closure.
Coordinate with e-commerce, logistics, warehouse and other internal teams for issue resolution.
Follow up on delayed, failed or incomplete orders.
Maintain customer interaction and complaint records.
Manage and close customer support tickets within defined SLAs.
Identify recurring customer issues and highlight them to the relevant teams.
Provide customers with basic product and order-related information.
Support customer retention and repeat-purchase initiatives.
Prepare regular customer support reports and highlight key issues.
📌 Customer Support Executive Kolkata
🏢 Baidyanath
📍 Kolkata