Reports to: Managing Director

Team: Clinic Operations Lead and Supply Chain Lead as direct deputies, plus extended ops, audit, and warehouse teams

Role Purpose

Own clinic operations and brand supply chain end-to-end — including contract manufacturing, warehousing, and last-mile fulfillment. Run the function through two deputies and drive SLAs, audits, training, and standardization across all sites and the supply chain.

Key Responsibilities

- Lead clinic operations standardization and SOP compliance across all sites. Own supply chain end-to-end: contract manufacturing, warehousing, distribution, and last-mile fulfillment. Manage two direct deputies — Clinic Operations Lead and Supply Chain Lead — and develop the wider ops bench. Drive OTIF, fulfillment cost, inventory turns, and stock-out performance. Own the audit function — internal audits, mystery audits, corrective actions, and closure tracking. Build training and standardization programs across telecallers, reception, counsellors, doctors, and clinic operations staff. Manage vendor relationships across contract manufacturers, 3PLs, and clinic suppliers.



Partner with the Brand Head and Clinic Business Head on demand planning, new-product introduction, and service rollouts.

Success Metrics / KPIs

- On-Time-In-Full (OTIF) delivery rate. Inventory turns. COGS reduction (YoY). Clinic SOP compliance score. Internal audit scores across sites. Fulfillment cost per order. Stock-out rate.

Profile & Experience

- COO or VP Operations experience in a multi-location services + product business. 12+ years of multi-site execution experience. Hands-on background spanning both retail / clinic operations and supply chain. Proven ability to run an organization through deputies — strong on cadence, dashboards, and audits. Comfort with a founder-led, quick-evolving operating environment.

Target Companies

Lenskart, Apollo Pharmacy, Clove Dental, Kaya, PharmEasy, Tata 1mg, or other multi-location services + product businesses.

Pay: ₹80,000.00 - ₹100,000.00 per month

Work Location: In person

📌 Operations Head (Chandigarh)
🏢 Gleuhr
📍 Chandigarh