Job Title: NDR Executive (B2B & B2C PO Processing)

Experience Required: 1 - 1.5 Years

Location: Delhi

Department: Operations / Supply Chain

Job Summary

We are looking for a detail-oriented and process-driven NDR (Non-Delivery Report) Executive with hands-on experience in B2B and B2C Purchase Order (PO) processing . The role involves managing failed deliveries, coordinating with logistics partners, and ensuring timely resolution of NDR cases while maintaining high data accuracy using Excel.

Key Responsibilities

NDR Management

- Monitor and manage daily NDR cases across multiple e-commerce platforms (Amazon, Flipkart, B2B clients, etc.)
- Analyze reasons for non-delivery (RTO, customer unavailable, address issues, etc.)
- Coordinate with courier partners and internal teams to re-attempt deliveries or close cases
- Ensure minimum RTO losses through proactive follow-ups

PO Processing (B2B & B2C)

- Handle end-to-end PO lifecycle (creation, validation, processing, and closure)
- Work on bulk order processing for B2B clients and marketplace orders
- Ensure accurate SKU mapping, pricing validation, and order confirmation
- Track order dispatch timelines (TAT) and highlight delays

Data Management & Reporting

- Maintain daily trackers for:

- NDR status

- RTO trends

- PO processing status

- Generate reports using Excel (VLOOKUP, HLOOKUP, Pivot Tables, IF, SUMIFS, etc.)

- Share insights on recurring delivery issues and suggest improvements

Coordination & Communication

- Liaise with warehouse, logistics, customer support,



and sales teams
- Ensure timely resolution of escalations
- Maintain clear documentation of all NDR and PO-related activities

Required Skills :

- Strong working knowledge of Microsoft Excel (Intermediate level mandatory)
- Understanding of e-commerce operations (B2B & B2C workflows)
- Good analytical and problem-solving skills
- Ability to manage high-volume data with accuracy
- Robust communication and coordination abilities

Preferred Qualifications

- Bachelor’s degree in Supply Chain, Commerce, or related field
- Prior experience in e-commerce, logistics, or warehouse operations
- Familiarity with platforms like Amazon Seller Central, Flipkart Vendor Hub, ERP systems

Key Performance Indicators (KPIs)

- NDR resolution TAT
- Reduction in RTO %
- PO processing accuracy
- Order fulfillment timelines
- Data accuracy & reporting quality

Work Environment

- Fast-paced, high-volume operations setup
- Requires daily coordination with multiple stakeholders

Job Types : Full-time, Permanent, Fresher

Pay: ₹24,750.00 - ₹29,950.00 per month

Benefits :

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Vikaspuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current and expected CTC?
- Current Location?
- Total years of experience?
- You are familiar in b2b and b2c PO processing?
- How soon can you join?

Work Location: In person

📌 Ndr Executiveb &C Po Processing) (Vikaspuri)
🏢 Edata Ventures Private
📍 Vikaspuri