Operations Support Executive

Location :Work from Office - Ahmedabad

Employment Type :Full time

Job Overview

Key Responsibilities

- Handle incoming customer queries professionally and resolve concerns in a timely manner.
- Process customer orders received through multiple sales channels (Website, eBay, Amazon, etc.).
- Print shipping labels, ensure order readiness before the UK team arrives, and coordinate with courier and parcel service providers.
- Coordinate with the Accounts team regarding payments, invoices, and related documentation.
- Follow up with the warehouse team on order status, confirm dispatch, and verify stock availability.
- Prepare and maintain operational and performance reports using MS Excel.
- Consolidate data from multiple sources while ensuring high levels of accuracy and consistency.
- Extract and manage operational data from ERP systems.
- Communicate professionally with clients and internal teams as required.
- Handle ad hoc operational tasks and reporting assignments as needed.

Qualifications & Education

Bachelor’s Degree in a relevant field.

Experience working with ERP systems will be an added advantage.

Technical Skills





- Proficiency in MS Office Suite.
- Solid data management and reporting capabilities.
- Ability to multitask and manage multiple operational workflows efficiently.
- Familiarity with ERP systems and operational processes is preferred.

Soft Skills

- Experience interacting with UK-based clientele is preferred.
- Excellent written and spoken English communication skills (mandatory).
- Strong attention to detail and analytical mindset.
- Quick learner with the ability to adapt to dynamic operational requirements.
- Professional, soft-spoken, and client-focused approach.
- Flexible to work in shifts as required.

Work Schedule

5 days per week (Monday-Friday).

Working Hours: 11:00 AM to 8:30 PM (During daylight saving)

Without daylight saving, it will be 12:00 PM to 9:30 PM (It includes one hour of break)

(flexibility required based on business needs)

Job Types : Full-time, Permanent

Pay: ₹10,109.78 - ₹55,000.00 per month

Benefits :

- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Operations Support Executive (Ahmedabad)
🏢 Ce Stem
📍 Ahmedabad