Job Summary : OpenGov’s Professional Services (PS) team is expanding its AI capabilities to accelerate product implementations, streamline customer workflows, and deliver transformative efficiencies to state and local governments.

As a 'AI Developer - Implematation’, you will split your time between:

- Building AI agents, tools, automations, and reusable PS assets, and
- Partnering directly with implementation teams and customers to configure, deploy, and optimize AI-driven workflows

This role is ideal for a technical builder who is equally comfortable writing code, understanding government business processes, collaborating cross-functionally, and supporting delivery teams with AI and integration expertise. You will help define OpenGov’s standards for AI-enabled implementations and shape how our PS organization scales using AI-first practices.

Key Responsibilities : AI Capabilities & Agent Development

- Design, build, test, and deploy AI agents, automations, prompts, retrieval systems, and workflow utilities that accelerate implementation timelines and reduce manual effort.- Implement guardrails, evaluation frameworks, observability, and versioning to ensure safe, consistent, auditable agent performance.
- Maintain reusable libraries, templates, and modules that PS consultants can configure independently.

Inter Suite Operability and Integrations

- Serve as the technical owner responsible for designing, building, testing, and deploying robust integrations between our product suites and/or customer owned / third-party enterprise systems. The ultimate goal is to optimize complex end-to-end business workflows and maximize operational efficiency for the customer.
- Select, implement, and maintain the most appropriate and high-performing integration patterns (like API Driven, Event Driven, File Based,



Batch Triggers etc) based on data volume, velocity, and customer infrastructure limitations
- Ensure all implemented integration points adhere to strict enterprise security standards and maintain high performance and low latency.
- Proactively identify common integration requirements across multiple implementations (e.g., common ERP connectors, standard transformation logic); design, create, and rigorously maintain high-quality, reusable code artifacts and integration templates.
- Build these reusable assets to be configurable, allowing Professional Services consultants to deploy them for recent clients with no-to-mínimal customization.
- Produce comprehensive technical documentation, including data flow diagrams, integration specifications, and deployment guides for all integration patterns, ensuring the knowledge is easily transferable and maintainable by the wider PS team.

Embedded Delivery Support

- Serve as an embedded AI specialist within active customer implementations, partnering with Project Managers, Implementation Analysts and Data Solution Engineers to design AI-driven processes.
- Translate business workflows into automated AI solutions.
- Configure AI-enhanced features within OpenGov products based on customer requirements, data, and local/state government context.
- Troubleshoot and optimize agent behavior for real-world customer scenarios.

Workflow Optimization & Scale





- Identify patterns in implementation activities where AI can reduce effort, accelerate delivery, or improve quality.
- Build internal tools that improve implementation repeatability, cross-team collaboration, and operational scalability.
- Analyze logs, data flows, and performance metrics to iteratively improve reliability and efficiency.

Cross-Functional Collaboration & Evangelism

- Work closely with R&D;, Data Engineering, Customer Success, Field Enablement, and Product Management to align AI capabilities with broader OpenGov strategy.
- Provide product feedback based on customer interactions and implementation learnings.
- Enable PS colleagues through documentation, training, and best-practice AI usage guidelines.
- Help customers understand the value of AI features and drive adoption of new capabilities.

Project & Delivery Management

- Contribute technical effort estimates and assist with implementation planning where AI components are required.
- Manage work across multiple concurrent engagements while maintaining high standards of quality and responsiveness.
- Ensure timely delivery of AI components within broader PS project timelines.

Required Qualifications :

- 3+ years experience designing or implementing AI-driven solutions for automation, workflow optimization, or data-driven insights.
- 1+ years hands-on experience building AI agents or orchestration workflows using modern frameworks and model APIs.- Strong proficiency with LLM prompt engineering, retrieval/RAG architectures, vector stores, evaluation methods, and safety/guardrail patterns.
- Working knowledge of AI tools and standards such as MCP-based architectures, LangChain/LangGraph, LlamaIndex, or similar.- Technical fluency in

📌 Ai Developer Ii (Pune)
🏢 OpenGov
📍 Pune