Managing an average team size of 3 or more team leaders.
Client, Customer &
People Management.
Drive Performance in the team to achieve KPI’s
Manage the daily team activities and operations
Drive Team adherence and manage scheduling
Managing Escalations (Internal &
External)
Run reports & conduct a thorough analysis on the missed KPI’s & draw an effective action plan
Drive Continuous improvement projects by use of kaizen &
Lean practices
Performance management and appraisals of the team
Conduct weekly reviews & present an action plan to the Management
Conduct one on one skips with the team
Feedback and Coaching
Knowledge management for the team and Quality control
Apply performance management strategies - Action plans, BQ planning
Responsible for people/ employee career development
Education/Experience
Graduates in any discipline
Candidates should be from Customer Service background
Hands on with MS Office tools i.e. Excel, PowerPoint &
Word
3 to 4 years’

experience in team handling with at least 1 year as Sr TL /AM

📌 Assistant Operations Manager Tamil Nadu
🏢 ISON XPERIENCES
📍 Tamil Nadu