Role Overview: We are looking to hire a proactive and customer-focused Executive / Sr. Executive - Customer Relationship Management to manage customer interactions, address queries and provide effective solutions to client concerns. The ideal candidate will be responsible for ensuring a seamless customer experience by resolving issues promptly, building solid client relationships and offering exceptional support through clear communication and problem-solving skills.
Key Responsibilities: ● Handle inbound customer calls and respond promptly to client queries ● Address clients’ concerns effectively by providing accurate information and resolving issues in a qualified and timely manner. ● Build and maintain strong relationships with clients by ensuring a high standard of customer service and support to ensure enhanced customer satisfaction. ● Coordinate with internal teams to resolve client concerns and ensure smooth communication between customers and the company.
● Maintain detailed records of customer interactions, feedback and resolutions for effective tracking and service improvement. ● Contribute to creating a seamless and positive customer experience through robust communication, problem-solving and relationship management skills.
Qualifications: ● Bachelor's degree or equivalent experience in a relevant field. ● 2 to 4 years of prior industry-related customer relationship management experience. ● Strong communication and interpersonal skills. ● Understanding of finance and related terminology. ● Proficiency in English, Hindi and regional language.