Role & responsibilities
Providing L2 support in Dynatrace all activities.
Install, configure, manage, customize, and troubleshoot APM solutions, primarily in Dynatrace.
Create configuration and installation documents, design documents, SOPs and other project governance and technical documents.
Should have strong knowledge on Dynatrace monitoring tool.
Positive experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc.
Strong in Create dashboards, custom views, metrics, and alerts in the Dynatrace Dashboard Tool.
Must have strong functional and working knowledge on Dynatrace.
Maintain the Dynatrace components effectively without any issues.
Expertise in problem solving within the deadlines without impact to the customer.
Experience in performing application performance analysis.
Able to create user access based on the request.
Should have knowledge on Alerting & Tagging Configuration.
Familiar on Dynatrace licensing activities.
Good team player and receptive to suggestions.
Monitoring Response Time, Web request.
Generate and analyze thread Dump.




Providing performance tuning suggestion to application team on basis of reports
Should have basic knowledge on UNIX commands.
Customize and configure based on customer requirements.
Experience in designing and implementing sophisticated data visualization strategies.
Handling API rest services to pull the reports.
Should be able to work in 24 x 7.

Preferred candidate profile
6+ years of relevant experience
Proven ability to plan and execute workload in a pressurized & dynamic environment.
ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines.

Technical skills
Strong Knowledge in Dynatrace tool processes and concepts.
Experience on APM related areas on Java, .NET, and PHP.
Ability to direct and guide team to resolve crisis situations within prescribed SLAs.

Other skills
Documentation and reporting skills. Should be a quick learner and have valuable communication and interpersonal skill.
Should be willing to work in a 24*7 environment and a positive team player.

📌 Dynatrace Admin Mumbai (India)
🏢 Tech Mahindra
📍 India