● Completing end to end Targets.
● Outbound call process (min. 100 - 150 calls in a day).
● Fetching out References.
● Completing 2 hours connected call duration by the day end.
● Responsible for the student Help/ issues over calls.
● Grievance handling/ query handling based on the academics and curriculum.
● Fetching out References and taking feedback from the students. ● Handling escalations & cancellation of students, working towards retention.
● Provide accurate, valid and complete information by using the right methods/tools.
● Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
📌 Customer Support Specialist Gurugram (India)
🏢 Hike Education
📍 India
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