Job Summary:

We are looking for an experienced IT Manager to manage IT operations, infrastructure, L1/L2 technical support, and service delivery. The ideal candidate should have robust expertise in IT infrastructure, network administration, system management, IT security, vendor management, and team leadership.

Key Responsibilities:
Manage day-to-day IT operations and escalated L2 technical issues.
Lead and manage L1/L2 helpdesk and support teams.
Ensure SLA adherence, incident management, problem management, and service delivery.
Manage IT infrastructure, including servers, networks, firewalls, VPN, and Wi-Fi.
Administer Microsoft 365, Google Workspace, Active Directory, and Azure AD.
Oversee endpoint management, backups, disaster recovery, and system uptime.
Implement IT security policies, access controls, patch management, and compliance standards.
Manage IT vendors, AMC contracts, procurement, licensing, and renewals.
Maintain IT asset inventory, budgets, and infrastructure documentation.
Prepare MIS reports, SLA reports, and IT performance dashboards.
Develop SOPs and drive continuous improvement in IT support operations.

Required Skills:




IT Operations Management
IT Infrastructure Management
L1/L2 Technical Support
IT Service Management (ITSM)
Microsoft 365 / Office 365
Active Directory / Azure AD
Network Administration
Firewall, VPN, LAN/WAN
Windows / Linux Administration
AWS / Azure / Cloud Infrastructure
ITIL Framework
Incident &
Problem Management
IT Asset &
Vendor Management
Cybersecurity &
IT Compliance
Team Management &
Stakeholder Management

Desired Candidate Profile:
10+ years of experience in IT operations, infrastructure, or technical support.
Minimum 12 years of team-leading or managerial experience.
Hands-on experience managing L1/L2 support teams and IT infrastructure.
Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice.
Solid understanding of networking, cloud platforms, IT security, and ITIL processes.
Excellent communication, vendor management, and problem-solving skills.

Preferred Certifications: ITIL Foundation, CCNA, Microsoft, AWS, or CompTIA certifications.

📌 It Manager Support & It Operations Bengaluru (India)
🏢 Xpheno
📍 India