Role Summary

The Assistant Manager - Communications will support the planning and execution of CSA’s

communication strategy across digital platforms, campaigns, organizational branding,

presentations, and communication collateral. The role requires strong writing and storytelling

abilities, social media management skills, and the ability to translate programmatic work into

compelling communication outputs for diverse stakeholders.

The position will work closely with the Associate Director - Impact & Communications and

collaborate across program and leadership teams to enhance organizational visibility and

impact communication.

Key Responsibilities

1. Social Media & Digital Communications
- Manage and grow CSA’s social media presence across platforms including LinkedIn,

Instagram, Facebook, YouTube, and others.

- Develop and execute monthly social media calendars aligned with campaigns, thematic

priorities, events, and organizational goals.

- Create engaging digital content including captions, reels concepts, carousels, short-form

storytelling content, and campaign messaging.

- Coordinate with internal teams to source stories, testimonials, photos, videos, and field

updates.

- Monitor engagement, trends, and analytics; prepare monthly digital performance reports

with insights and recommendations.

- Ensure consistency in brand voice, messaging, tone, and visual identity across

platforms.

1. Content Writing & Impact Storytelling
- Develop high-quality written communication materials including: ○ Impact stories

○ Blogs and articles

○ Website content

○ Newsletters

○ Annual report content

○ Event communication

○ Internal communication drafts

- Translate programmatic work, field insights, and impact data into compelling human
- centered narratives.




- Support documentation and visibility of organizational initiatives, partnerships, and

achievements.

- Ensure ethical and safeguarding-sensitive storytelling practices while representing

children and vulnerable communities.

1. Strategic Communication & Presentation Support
- Support development of organizational presentations, pitch decks, concept

presentations, and communication collateral for external stakeholders.

- Create visually structured presentations with strong storytelling and impact positioning.
- Support communication requirements for leadership meetings, board presentations,

events, and external engagements.

- Work closely with program and impact teams to gather relevant information, case

studies, and insights for communication outputs.

- Assist in creating communication material that strengthens organizational visibility and

sector positioning.

1. Campaigns, Branding & Visibility
- Support planning and execution of awareness campaigns, advocacy initiatives, and

organization-wide communication activities.

- Coordinate with designers, videographers, consultants, agencies, and freelancers for

communication deliverables.

- Ensure adherence to organizational branding guidelines across all communication

materials.

- Assist in communication planning for events, launches, workshops, partnerships, and

observance days.

- Identify opportunities to enhance CSA’s digital and sector visibility.

1.



Documentation & Knowledge Management
- Maintain communication trackers, content calendars, documentation repositories, and

digital asset libraries.

- Support documentation of field visits, workshops, events, and organizational initiatives.
- Coordinate across departments to ensure timely communication outputs and approvals.
- Support development of communication templates, SOPs, and knowledge management

practices within the organization.

Education

- Bachelor’s or Master’s degree in Communications, Journalism, Mass Media, Public

Relations, Marketing, Development Studies, or related fields.

strong writing skills, digital communication exposure, and demonstrated creative abilities

are also encouraged to apply.

Experience

- 2-3 years of relevant experience in communications, preferably in the development

sector, NGOs, social impact organizations, or mission-driven institutions.

Skills Required

- Excellent written and verbal communication skills.
- Strong social media management and digital storytelling abilities.
- Strong presentation-making and content structuring skills.
- Ability to simplify complex programmatic work into engaging communication content.
- Robust coordination and stakeholder management abilities.
- Attention to detail and ability to manage multiple deadlines simultaneously.
- Strong understanding of branding, audience engagement, and digital communication

trends.

Preferred Skills

- Experience with Canva, PowerPoint, Adobe Creative Suite, or similar design tools.
- Basic photography, video editing, and social media reel creation skills.
- Understanding of impact communication and nonprofit storytelling.
- Familiarity with analytics tools and digital campaign tracking.
- Under

📌 Assistant Manager - Communications (Mumbai)
🏢 Catalyst for Social Action
📍 Mumbai