Job Description: We are looking for Incident Management Engineers to support a global engagement focused on incident handling, communication, and post-incident reviews. The role requires strong analytical thinking, composure under pressure, and excellent communication skills to manage critical incidents effectively.

- Responsibilities: Monitor and manage P1/P2 incidents in a 16x7 operational setup

- Act as incident commander , driving bridge calls and coordinating across teams

- Ensure transparent, assertive communication during incidents

- Perform root cause analysis and contribute to Post-Incident Reviews (PIR)

- Drive improvements in Mean Time to Mitigate (MTTM) :

- Maintain structured handoffs between regions (EMEA & APAC) :

- Collaborate with stakeholders and ensure accountability in resolution

Qualifications: Required Skills :

- Experience in SRE / Incident Management / Production Support :





- Strong communication & negotiation skills (must-have) :

- Ability to manage high-pressure situations confidently :

- Strong problem-solving and analytical mindset

Technical Skills :

- Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
- Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
- Strong focus on minimizing service downtime across environments
- Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
- Solid understanding of networking concepts and system architecture

📌 Assistant Manager (Gurugram)
🏢 EXL Service
📍 Gurugram