Work From Office

What We Offer :

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing :

- Support clients with product features and system functionality
- Troubleshoot basic system or functionality issues
- Coordinate support services such as training, data migration, and system reconfiguration
- Escalate complex issues to internal teams when required
- Maintain service quality and follow defined processes
- Collaborate with internal teams to resolve client concerns

We Expect You to Have :

- 1-3 years of experience in customer or technical support roles
- Experience working in a SaaS setting preferred
- Familiarity with helpdesk/ticketing tools (Zendesk is a plus)




- Strong verbal and written communication skills
- Ability to analyze problems and provide quick, effective solutions
- Willingness to work assigned shifts, including Pacific Time-based schedules
- Bachelor’s degree or equivalent work experience preferred
- Usage of GenAI will add an additional advantage

Preferred Skills :

- Basic knowledge of Audit
- Proficiency in MS Excel fundamentals
- Strong organizational and collaboration skills
- Open-minded attitude with a willingness to learn

Job Title **- Client Support Associate

Department **- Operations

Reports to **- Team Leader / Assistant Team Leader

Pay Grade **- 40k INR

Location **- Vadodara

📌 Client Support Associate (Vadodara)
🏢 Etech Global Services
📍 Vadodara