– Deputy Manager, Operations

Role Overview:

Responsible for managing day-to-day operations, driver partner and vendor management, SLA adherence, and team performance to ensure seamless service delivery.

Key Responsibilities
Onboard and manage quality driver partners and vendors.
Ensure driver partners are adequately trained, process-driven, and customer-centric.
Monitor operational performance and ensure adherence to customer-agreed SLAs.
Resolve operational challenges and restore business operations during disruptions.
Hire, train, coach, and mentor Supervisors.
Drive team productivity, operational efficiency, and customer satisfaction.
Ensure process compliance and smooth day-to-day operations.

Experience Required
Experience in logistics, transportation, or supply chain operations.
Solid expertise in vendor management, driver partner management, and team handling.
Excellent problem-solving and stakeholder management skills.

📌 Deputy Manager – Operations Goa (India)
🏢 Mahindra Logistics
📍 India