The Booking Management Team is responsible for managing the complete booking process, from receiving client requirements to confirming reservations. The role involves coordinating with property owners and clients, checking availability, sharing suitable options, managing booking details, handling queries, and ensuring accurate documentation and smooth coordination until booking confirmation.

About the role
The Booking Management Team is responsible for managing and coordinating booking requirements between clients and property owners across Zairo's rental network in Greece and Italy. The team ensures that every booking request is handled efficiently, property availability is verified, suitable accommodation options are shared, and all booking-related formalities are completed accurately. The team acts as a coordination point between Client Engagement, Property Owners, and other relevant departments to ensure a seamless booking experience and successful reservation confirmation. Key Roles & Responsibilities Booking Request Management: Receive and process booking requests, understand client requirements, including location, budget, duration, and accommodation preferences. Property Availability & Coordination: Coordinate with property owners to verify availability, rental prices, booking conditions, and reservation dates. Property Matching: Identify and suggest suitable properties based on client requirements, budget, and availability. Booking Negotiation & Confirmation: Coordinate booking discussions, clarify rental terms, assist with negotiations, and facilitate reservation confirmations. Booking Documentation: Ensure accurate collection and maintenance of booking details, client information, payment status, and confirmation records. Client & Owner Coordination:



Maintain regular communication with clients and property owners throughout the booking process. Booking Follow-ups: Follow up on pending reservations, payment confirmations, and other booking-related requirements. CRM Management: Maintain accurate booking records, update reservation statuses, and ensure proper documentation of every transaction. What you will do
• 1. Booking Conversion Rate: Percentage of qualified booking inquiries successfully converted into confirmed reservations.
• 2. Confirmed Bookings: Number of successful reservations completed against assigned targets.
• 3. Booking TAT: Average time taken to process and confirm a booking request.
• 4. Availability Accuracy: Ensure accurate verification of property availability before sharing options.
• 5. Booking Follow-up Efficiency: Timely follow-ups on pending booking requests and confirmations.
• 6. Client Satisfaction: Maintain a positive booking experience through effective coordination and communication.
• 7. Booking Accuracy: Minimize errors in reservation dates, pricing, property details, and client information.
• 8. Payment Coordination: Ensure timely follow-ups and updates regarding booking payments.
• 9. Booking Drop-off Rate: Minimize booking cancellations and lost reservations during the process.
• 10. CRM Management: Maintain 100% accurate and updated booking records. What we look for
• At Zairo,



we are looking for individuals who can manage booking processes with accuracy, urgency, and accountability. We expect candidates to understand client requirements, coordinate effectively with property owners, and focus on converting booking inquiries into confirmed reservations.
• Communication

Skills:
Ability to communicate confidently and professionally with international clients and property owners.
• Coordination

Skills:
Ability to manage communication between multiple parties and ensure smooth booking operations.
• Ownership & Accountability: Take complete responsibility for assigned booking requests until confirmation or proper closure.
• Attention to Detail: Ensure accuracy in booking dates, rental prices, availability, payment details, and reservation records.
• Negotiation

Skills:
Ability to handle booking discussions, understand client budgets, and facilitate mutually beneficial agreements.
• Proactiveness & Problem-Solving: Identify booking challenges, resolve coordination issues, and take immediate action on pending reservations.
• Time Management: Handle multiple booking requests simultaneously while meeting defined timelines.
• Discipline & Process Compliance: Maintain CRM records, follow company SOPs, and ensure proper booking documentation.
• 5. Required Skills & Qualifications
• Graduate in any discipline with 0–3 years of experience in booking management, reservation management, sales coordination, customer service, or business development. Strong communication, negotiation, coordination, and organizational skills. Basic knowledge of MS Excel, Google Sheets, and CRM software. Ability to multitask, work under deadlines, and maintain accuracy in a target-driven workplace.

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