Company: 9to5

Location: Okhla Phase 1, Recent Delhi

Work Mode: Work From Office (WFO)

Salary: ₹18,000 – ₹28,000 per month

Experience: 1–2 Years

About the Role

We are looking for a proactive and detail-oriented Client Service & Operations Executive to manage client communication, coordinate daily business operations, and ensure smooth order processing and timely deliveries.

Key Responsibilities
Handle client queries through emails, WhatsApp, and phone calls.
Manage order processing, tracking, dispatch, and delivery coordination.
Coordinate with internal teams, vendors, warehouses, and logistics partners.
Monitor shipments, handle RTO cases, and resolve delivery-related issues.
Maintain operational trackers, inventory records, and MIS reports.
Follow up on pending orders, client requirements, and vendor commitments.




Ensure timely resolution of customer concerns and maintain robust client relationships.
Support the smooth execution of daily business operations.

Requirements
1–2 years of experience in client servicing, customer support, or operations.
Excellent verbal and written communication skills.
Working knowledge of MS Excel and Google Sheets.
Solid coordination, follow-up, and problem-solving abilities.
Ability to multitask and manage deadlines effectively.
Experience in e-commerce, logistics, or order management will be an added advantage.

Pay: ₹18,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Client Service & Operation Executive Okhla Phase I (India)
🏢 Nine to Fiive
📍 India