Role Purpose

Own the performance and operations backbone for the Anthropic licence-scale charter. Build the GenAI KPI dashboard, instrument consumption and adoption across HCLTech and HCL Software, and align the numbers tightly with Finance so the practice can prove ROI and defend AI investment with economic, not just technical, truth.

$$ Target — Revenue & Value Mandate

GenAI KPI dashboard live; consumption and adoption instrumented across HCLTech and HCL Software; metrics aligned with Finance every cycle.

Core Responsibilities
Design, build, and maintain the GenAI KPI dashboard, consumption, adoption, performance
Instrument adoption metrics across HCLTech and HCL Software business units
Align performance and consumption metrics with Finance each reporting cycle




Own the operational cadence and reporting rhythm for the licence-scale charter
Surface anomalies and consumption spikes early; route ownership to the right teams
Maintain data hygiene and transparent metric definitions across consumption analytics

Required Capabilities
6+ years in performance management, ops analytics, or a BI/operations role
Hands-on experience building executive KPI dashboards and operating cadences
Comfort working with Finance on metric reconciliation and reporting
Familiarity with GenAI consumption metrics, tokens, requests, adoption, a robust advantage
Solid data hygiene discipline and attention to definitional accuracy

📌 Ai Performance & Operations Lead Bengaluru (India)
🏢 HCLTech
📍 India