Job Responsibilities:
Handle customer queries and provide timely resolutions.
Maintain customer records and update CRM databases.
Follow up with customers regarding services and feedback.
Coordinate with internal teams to ensure smooth customer service.
Manage customer complaints and maintain positive relationships.
Ensure proper documentation and regular follow-ups.
Requirements:
Graduate in any discipline.
Positive communication and interpersonal skills.
Basic knowledge of MS Excel and CRM software.
Good coordination and problem-solving skills.
Relevant CRM or customer service experience preferred.
Interested candidates can share their updated resumes.