Role & responsibilities
Guest Welcome & Check-In: Greet arrivals, coordinate VIP check-ins, escort special guests, and manage room allocations based on preferences.
Complaint Resolution: Listen to guest concerns, handle service recovery quickly, and escalate complex issues to management when necessary.
Department Coordination: Liaise with housekeeping, front office, food & beverage, and maintenance teams to fulfil special requests (e.g., room amenities, dining bookings, transportation).
Feedback & Logging: Track daily arrivals, record interactions in logbooks, and collect guest feedback to improve service standards.
Local Guidance: Provide information on hotel facilities, city attractions, events, and-in-house services.

Preferred candidate profile
Education: Diploma or degree in Hospitality / Hotel Management (or equivalent experience).
Experience: 1 to 3 years in front office, customer service, or guest relations.
Communication: Fluent verbal and written English (plus local languages as required) with a polished, qualified demeanour.
Competencies: Robust problem-solving, empathy, multitasking abilities, and familiarity with Property Management Systems (PMS) or MS Office.

📌 Guest Relatios Executive Hyderabad (India)
🏢 Dolphin Hotels
📍 India