Description : About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logístical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of creative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally,



the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Are you a tech-savvy HR Operations leader with a passion for AI, automation, and continuous improvement? The Zelis People & Culture (P&C;) team is seeking a Senior Manager, P&C; Operations in India to lead the delivery and continuous improvement of P&C; operational services globally. This role manages day-to-day operations and team performance while driving process excellence, shared services transformation, and AI-enabled operational efficiency. The role is a member of the India P&C; leadership team and has a matrix relationship to Vice President, P&C; Enablement in the US. The role partners closely with P&C; Technology, Centers of Excellence (COEs), and others within P&C; and Zelis, to scale service delivery, improve employee experience, and support Zelis’ broader AI transformation.

What You'll Do: People Leadership & Operational Management

- Lead, coach, and develop India P&C; Operations team, including setting objectives, tracking performance, and supporting day-to-day execution.
- Support shared services transformation, including identification, hiring, onboarding, and development of team members as operational needs evolve.
- Serve as an escalation point for complex employee and stakeholder issues, ensuring service levels and operational metrics meet or exceed expectations.




- Execute an excellent associate service delivery experience aligned with enterprise strategy, culture, and values.

Process Excellence, Automation & AI Enablement

- Document, map, and maintain end-to-end P&C; operational processes using standard methodologies and tools.
- Identify opportunities to simplify, standardize, automate, and optimize workflows through technology, automation, and AI.
- Support the reimagining of P&C; operational processes to enable scalability, efficiency, compliance, and improved employee experience.
- Act as a change agent to drive innovation, continuous improvement, and adoption of new ways of working across P&C; Operations.- Operational Performance, KPIs & Service Levels
- Define, analyze, monitor, and manage key operational KPIs, service levels, and performance metrics to ensure consistent, high-quality P&C; service delivery.
- Use data and insights to identify trends, risks, and improvement opportunities, and drive targeted actions to improve efficiency, quality, and employee experience.
- Ensure operational metrics are reviewed regularly, performance gaps are addressed proactively, and results are communicated clearly to stakeholders.
- Leverage KPI and service-level insights to inform process redesign, automation initiatives, and AI-enabled improvements.

Global Operations Partnership

- Partner closely with the Global Operations team in Hyderabad, India to enable seamless Tier 1 and Tier 2 service delivery.
- Support alignment of processes, service standards, and performance expectations across US and India teams.
- Collaborate on work transitions, capacity planning, knowledge transfer, and continuous improvement initiatives to support scalability and consistency.
- Strengthen global ways of working through clear govern

📌 Senior Manager - HR Operations (Telangana)
🏢 Zelis
📍 Telangana