Job Title: Essbase Techno Functional Lead / Manager Job location: Bangalore / Chennai Position ID: J0726-1498 Work Type: Hybrid Employment Type: Full Time / Permanent Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. The role serves as the primary interface between business stakeholders and delivery teams, ensuring service excellence, operational stability, continuous improvement, and customer satisfaction. Key Responsibilities 1. Service Delivery & Operations . Act as the primary point of contact for business stakeholders and operational teams. . Lead Incident, Problem, Change, Release, Request, and Knowledge Management activities in accordance with ITIL best practices. . Drive operational governance through regular service reviews, KPI reporting, risk management, and continual service improvement initiatives. . Ensure high service availability, performance, and customer satisfaction. . Coordinate with technical, functional, infrastructure, and business teams to resolve complex production issues. . Manage service transitions, release planning, and production deployments. 2. Team Leadership . Lead, mentor, and develop a support and delivery team of 10 or more members. . Manage resource planning, workload allocation, capacity planning, and team performance. . Foster a culture of accountability, collaboration, continuous improvement, and knowledge sharing. . Support hiring, coaching, performance management, and career development of team members. 3. Stakeholder & Business Management . Build strong relationships with finance users, business stakeholders, and client leadership. . Understand business requirements and translate them into effective functional and technical solutions. . Conduct regular service reviews and present operational performance, risks,



and improvement plans. . Support business users during budgeting, forecasting, and financial reporting cycles. Oracle Essbase Technical & Functional Responsibilities 1. Business & Functional Expertise . Strong understanding of budgeting, forecasting, consolidation, and management reporting processes. . Solid knowledge of cost allocation methodologies and financial planning concepts. . Ability to analyse data using Smart View Ad Hoc queries to identify and troubleshoot business issues and data discrepancies. . Support business users throughout budgeting and reporting activities. 2. Oracle Essbase Technical Expertise . Design and maintain multidimensional data models. . Administer outlines using the Web Interface and Cube Designer in Smart View. . Create and maintain dimension build rules. . Develop and execute data load rules. . Manage substitution variables and runtime prompts. . Develop calculation scripts including: o Aggregation o Data clearing o Scenario initialization o Scenario data copy o Member formulas o Complex business calculations o Cost allocation logic 3. Continuous Improvement . Identify opportunities for automation, standardization and operational efficiency. . Drive root cause analysis and preventive actions for recurring issues. . Contribute to service improvement initiatives and technology roadmap discussions. .



Lead or support training sessions for finance users and stakeholders on Oracle Essbase and related solutions. Mandatory Skills & Experience . Strong Oracle Essbase technical and functional expertise (mandatory). . Proven experience leading Application Managed Services (AMS) or Production Support engagements. . Experience managing a service delivery or support team of at least 10 members. . Robust practical knowledge of ITIL processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management. . Experience working directly with business stakeholders and senior leadership. . Strong analytical, troubleshooting, and problem-solving skills. . Excellent communication, stakeholder management, and leadership capabilities. Preferred Qualifications . ITIL Foundation or higher certification. . Experience with Oracle Hyperion EPM suite. . Experience with Smart View and financial planning/reporting solutions. . Experience working in Agile and DevOps delivery environments. . Exposure to automation, scripting, or monitoring tools. . Experience supporting large enterprise or global managed service environments. . Experience within the Energy & Utilities domain is desirable. Key Competencies . Oracle Essbase Technical & Functional Leadership . Service Delivery Management . ITIL Service Management . People & Team Leadership . Stakeholder & Customer Management . Financial Planning & Budgeting Processes . Production Support & Application Management . Incident, Problem & Change Management . Continuous Service Improvement . Operational Governance & Reporting . Communication & Collaboration CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let u

📌 Essbase Techno Functional Lead / Manager (Bengaluru)
🏢 CGI
📍 Bengaluru