A Restaurant Hostess is responsible for welcoming guests, managing reservations, coordinating table seating, and ensuring an excellent dining experience. The hostess serves as the first point of contact for guests and maintains a professional and friendly atmosphere in the restaurant.
Key Responsibilities
- Welcome guests warmly upon arrival
- Escort guests to their tables professionally
- Manage table reservations and waiting lists
- Coordinate with restaurant staff for smooth seating arrangements
- Handle guest inquiries and provide restaurant information
- Maintain cleanliness and presentation of the reception area
- Answer phone calls and assist with bookings
- Support guests with special requests and celebrations
- Ensure guest satisfaction throughout the dining experience
- Coordinate with managers regarding VIP guests and complaints
Required Skills :
- Excellent communication and interpersonal skills
- Pleasant personality and professional appearance
- Customer service orientation
- Ability to handle guest complaints politely
- Basic computer and reservation handling knowledge
- Strong organizational skills
- Ability to work in a fast-paced setting
Qualification
- Minimum 12th Pass / Graduate preferred
- Prior experience in hospitality or restaurant service is an advantage
Experience
- Fresher or 1-2 years experience in restaurant, hotel, or hospitality industry
Working Conditions
- Flexible working hours including weekends and holidays
- Standing for extended periods may be required