नौकरी का संक्षिप्त सार — Customer Support & Complaint Handling Executive (AapKaBazar)

कंपनी : AapKaBazar.co लोकेशन : सेक्टर 7, द्वारका, नई दिल्ली जॉब टाइप : फुल-टाइम विभाग : Execution / Customer Support

काम क्या करना होगा (मुख्य जिम्मेदारियां)

- ग्राहकों की शिकायतें फोन और WhatsApp पर सुनना और जवाब देना

- ग्राहकों को follow-up कॉल करके समस्या का समाधान सुनिश्चित करना

- स्टोर और डिलीवरी टीम के साथ समन्वय करके शिकायतें हल कराना

- शिकायतों और उनके समाधान का रिकॉर्ड Excel या सिस्टम में दर्ज करना :

- सामान्य समस्याओं को संभालना जैसे:

- सामान कम या मिसिंग

- डिलीवरी में देरी

- गलत प्रोडक्ट

- ऑर्डर बदलाव

- रिफंड या रिप्लेसमेंट

जरूरी कौशल (Skills)

- हिंदी में अच्छी बातचीत (थोड़ी अंग्रेजी होना अच्छा है)
- कॉल संभालने में आत्मविश्वास
- बेसिक कंप्यूटर ज्ञान (Excel / WhatsApp / Calling)
- समस्या हल करने की क्षमता
- शांत और जिम्मेदार स्वभाव

अनुभव (Experience)





- 0-2 साल का अनुभव (Customer Support / Call Center / Telecalling / Retail)
- फ्रेशर्स भी आवेदन कर सकते हैं यदि कम्युनिकेशन अच्छा हो

काम का समय (Working Details)

- समय : सुबह 10:00 बजे से शाम 7:00 बजे
- दिन : हफ्ते में 6 दिन
- छुट्टी : 1 दिन (रोटेशन में)

सैलरी-₹12,000 - ₹18,000 प्रति माह (अनुभव और प्रदर्शन के अनुसार)

कैसे आवेदन करें

सीधे कॉल या WhatsApp करें :

- (phone hidden)

AapKaBazar - सेक्टर 7, द्वारका Job Title: Customer Support & Complaint Handling Executive

Company : AapKaBazar.co Location : Sector 7, Dwarka, New Delhi

Job Type : Full-Time Department : Execution / Customer Support

About AapKaBazar

AapKaBazar is a fast-growing quick commerce and grocery supermarket serving customers across Dwarka. We focus on fast delivery, reliable service, and strong customer relationships. Our team works in a dynamic environment where execution speed and customer satisfaction are top priorities.

Job Summary

We are looking for a responsible and proactive Customer Support & Complaint Handling Executive to manage customer complaints, coordinate with store teams,



and make follow-up calls to ensure issues are resolved quickly and professionally.

This role is critical for maintaining service quality and customer trust.

Key Responsibilities

- Answer incoming customer complaints via phone and WhatsApp

- Make outbound calls to customers for issue resolution and follow-ups

- Coordinate with store staff and delivery team to resolve complaints

- Record complaints and actions taken in Excel or system

- Handle issues such as:

- Missing items

- Late delivery

- Wrong products

- Order changes

- Refund or replacement requests

- Maintain polite and professional communication with customers

- Escalate serious issues to the manager when required

- Ensure complaints are resolved within defined timelines

Required Skills :

- Good communication skills in Hindi (basic English preferred)
- Confident in handling customer calls
- Basic computer knowledge (Excel / WhatsApp / Calling)
- Problem-solving mindset
- Ability to stay calm under pressure
- Responsible and punctual

Preferred Experience

- 0-2 years experience in:

- Customer support

- Call center

- Complaint handling

- Telecalling

- Retail / Grocery operations

Freshers with good communication skills can also apply.

Working Details

Location : Sector 7 Dwarka - AapKaBazar Execution Point Working Hours : 10:00 AM to 7:00 PM Working Days : 6 days per week Weekly Off : 1 day rotational

Salary

₹12,000 - ₹18,000 per month (Salary based on experience and performance)

Benefits :

- Stable full-time job
- Growth opportunity in a rapid-growing company
- Supportive team environment
- Performance-based increments

How to Apply

Speak with employer - (phone hidden)

HR / Hiring Team AapKaBazar - Sector 7 Dwarka

Job Type : Permanent

Pay: ₹11,176.10 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Representative (Delhi)
🏢 AAP KA BAZAR
📍 Delhi