Overview About Business Unit : Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to implement campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client's unique objectives.

As a

Senior Manager - Software Engineering , you will lead multiple engineering teams responsible for delivering highly scalable, secure, and reliable software solutions while driving technical excellence, people development, operational efficiency, and client success.

You will partner with Product, Architecture, Business, DevOps, QA, and Operations teams to deliver pivotal initiatives while fostering a culture of innovation, engineering excellence, and continuous improvement.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities Delivery Leadership

- Own end-to-end delivery of multiple strategic programs, ensuring predictable execution, quality, and on-time
- Manage the complete SDLC including planning, estimation, development, testing, implementation, deployment, and production
- Drive Agile delivery excellence by managing risks, dependencies, resource planning, and release governance.
- Ensure consistency to SDLC, engineering standards, security, compliance, and operational guidelines.
- Lead build, enhancement, modernization, migration,



and maintenance initiatives across multiple engineering

Client Partner Management

- Work closely with clients and business partners to understand business objectives and translate them into scalable technical
- Participate in customer workshops, architecture discussions, solution presentations, and executive governance
- Build trusted relationships with internal and external partners while effectively managing expectations and issues.
- Communicate delivery health, Key Performance Indicator, project risks, mitigation plans, and strategic initiatives to senior

Technical Leadership

- Provide architectural guidance and technical oversight across enterprise
- Collaborate with architects and engineering teams to design scalable, secure, cloud-native
- Convert High-Level Design (HLD) into detailed technical designs (LLD), including APIs, data models, algorithms, schema, and integration
- Drive engineering excellence through design reviews, code reviews, peer reviews, and alignment to coding standards.
- Champion automation, DevOps, CI/CD, cloud adoption, AI-assisted development, and engineering productivity
- Define quality gates, deployment validations, and release controls to improve production

Innovation s Platform Development

- See opportunities to demonstrate AI, GenAI, automation, and cloud technologies to improve engineering productivity and operational
- Promote innovation by encouraging experimentation,



proof-of-concepts, and modernization
- Build and support REST APIs, event-driven architectures, and cloud-based
- Develop batch and real-time data pipelines using AWS technologies including Redshift, Spectrum, S3, Lambda, SnapLogic, Camunda, and
- Collaborate with multi-functional teams to extract, transform, and integrate data from multiple enterprise
- Package, support, and oversee production releases while ensuring mínimal business disruption.

People Leadership

- Lead, coach, and mentor multiple engineering
- Drive hiring, performance management, career development, succession planning, and employee engagement.
- Foster a collaborative, high-performance, and innovation driven engineering

Qualifications Essential Skills Experience

- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
- 15+ years of software engineering experience with at least 5+ years leading engineering teams in customer-facing
- Demonstrated success delivering complex enterprise-scale software programs using Agile
- Proven experience managing multiple engineering teams and multi-functional
- Solid leadership, communication, presentation, stakeholder management, and decision-making
- Excellent analytical, problem-solving, organizational, and prioritization
- Determined with a passion for continuous learning and engineering

Technical Expertise :

- C#,.NET/.NET Core, NET MVC, REST APIs
- Angular/React, JavaScript, HTML5, CSS
- AWS/Azure, Microservices, CI/CD, Docker
- Oracle, MySQL, DynamoDB, Redshift, Snowflake
- GitHub, Azure DevOps, Jenkins
- SQL, PL/SQL, Unix/Linux
- Design Patterns, OOP, Distributed Systems
- Preferred
- AWS Lambda, EC2, S3, S

📌 Senior Manager Software Engineering (Bengaluru)
🏢 Epsilon
📍 Bengaluru