A Service Advisor in a two-wheeler service centre plays a critical role as the bridge between customers and technicians . Their responsibilities combine customer handling, technical understanding, and operational coordination.

1. Customer Interaction & Relationship Management

- Greet customers and understand their vehicle issues or service needs
- Ask the right questions to diagnose problems accurately
- Explain service processes, timelines, and expected costs
- Build trust and ensure a positive customer experience
- Handle complaints and resolve escalations professionally

- Job Card Creation & Documentation

- Prepare detailed job cards with customer concerns and service requirements
- Record vehicle details (model, KM reading, service history)
- Ensure proper authorization before starting work
- Maintain accurate service records for future reference

- Vehicle Inspection & Diagnosis

- Perform initial inspection of the two-wheeler
- Identify visible issues and suggest additional repairs if required
- Coordinate with technicians for deeper diagnosis
- Ensure transparency in recommending parts/services

- Cost Estimation & Approval

- Provide accurate service estimates including labor and spare parts
- Get customer approval before proceeding
- Upsell value-added services (AMC, accessories,



preventive maintenance)

- Coordination with Workshop Team

- Assign jobs to technicians based on skill and workload
- Monitor job progress and ensure timely completion
- Ensure availability of spare parts in coordination with inventory team
- Follow up on pending jobs

- Delivery & Customer Briefing

- Ensure vehicle is serviced as per job card
- Conduct final quality check before delivery
- Explain work done, replaced parts, and future maintenance tips
- Ensure on-time delivery commitment

- Service Performance & Reporting

- Track daily service volume and productivity
- Maintain KPIs like:

- Customer satisfaction (CSAT)
- Repeat visits
- Revenue per job card
- Prepare reports for management review

1. Customer Feedback & Retention

- Collect feedback post-service
- Handle negative feedback and improve service quality
- Promote loyalty programs and service reminders

- Compliance & Process Adherence

- Follow company SOPs and service standards
- Ensure billing accuracy and documentation compliance
- Maintain safety and cleanliness standards in the service area

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages :

- Provident Fund

Work Location: In person

📌 Service Advisor (Bengaluru)
🏢 VOC Automotive Inida
📍 Bengaluru