Customer Success Executive

Job Location : Thiruvalla

About the Role

We are looking for a dedicated and customer-focused Customer Success Executive to manage broadband and digital TV customer support operations. This role is critical to ensuring quick issue resolution, clear communication, and smooth coordination with field technicians .

If you enjoy helping people, handling real-time issues, and working in a fast-paced service setting, this role is for you.

Key Responsibilities

- Handle incoming customer calls related to broadband and digital TV services

- Register, track, and manage customer complaints through the service management app :

- Assign and coordinate technician visits efficiently

- Follow up on open complaints to ensure timely resolution :

- Communicate clearly with customers regarding issue status and timelines

- Maintain accurate service records and call logs

- Escalate unresolved or critical issues to the concerned team

- Support customers with patience, empathy, and professionalism at all times

Working Conditions





- Ability to handle customer calls at any time (shift-based / flexible timing)
- High-responsibility role requiring availability and commitment
- Performance-driven and customer-centric environment

Required Skills & Qualifications

- Excellent communication skills (Malayalam required; English is a plus)
- Strong problem-solving and multitasking skills
- Calm, polite, and service-oriented attitude
- Ability to coordinate effectively with technicians and internal teams
- Prior experience in customer support, call center, ISP, Digital TV, or service industry is preferred
- Freshers with strong communication skills are also welcome to apply

What We Offer

- Stable full-time role in a growing service organization
- Structured systems and clear processes
- Supportive team culture focused on responsibility and growth
- Opportunity to build a long-term career in the telecom & service sector

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Health insurance
- Life insurance

Work Location: In person

📌 Customer Success Executive (Thiruvalla)
🏢 Invoteo Future
📍 Thiruvalla