Job Title: MIS Executive - Service Centre (Automobile Industry)

**Job Location:

- **F-39, Okhla Industrial Area Phase-2, New Delhi-20.

Job Summary

The MIS Executive at a Maruti Suzuki Authorized Service Centre is responsible for managing service-related data, generating operational reports, and supporting workshop efficiency. The role focuses on tracking vehicle service performance, customer records, spare parts usage, and revenue to help management make informed decisions.

Key Responsibilities

- Maintain and update daily service data including job cards, invoices, and vehicle service history.
- Generate MIS reports on workshop performance, service volume, revenue, and technician productivity.
- Track customer appointments, service status, and delivery timelines.
- Monitor spare parts consumption and coordinate with inventory teams.
- Prepare reports on AMC (Annual Maintenance Contracts), service packages, and warranty claims.
- Analyze repeat repairs, pending jobs, and customer complaints for performance improvement.
- Ensure accurate data entry in Dealer Management System (DMS) used by Maruti Suzuki service centres.
- Coordinate with service advisors, technicians, and accounts team for data collection.
- Prepare daily, weekly, and monthly reports for workshop manager and dealership management.
- Support audit and compliance requirements related to service operations.

Required Skills & Qualifications

- Bachelor’s degree in Commerce, Business Administration, or related field.
- 1-3 years of experience in MIS,



preferably in automobile service or dealership environment.
- Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, dashboards).
- Familiarity with Dealer Management Systems (DMS) or ERP tools.
- Basic understanding of automobile service processes and terminology.
- Strong analytical and reporting skills.
- Good communication skills for coordination with service teams.
- High accuracy and attention to detail.

Preferred Skills

- Experience working in an authorized dealership (especially Maruti Suzuki).
- Knowledge of Power BI or other reporting tools.
- Understanding of service KPIs like TAT (Turnaround Time), CSI (Customer Satisfaction Index), and labour efficiency.

Key Performance Indicators (KPIs)

- Accuracy and timeliness of MIS reports
- Workshop productivity and utilization tracking
- Reduction in data discrepancies
- Efficiency in reporting service KPIs
- Support in improving customer satisfaction metrics

Salary Range (Optional)

₹27000 - ₹37000 per month (based on experience and incentives are extra as per perfomance)

Work Environment

- Based at automobile workshop/service centre
- Requires coordination with workshop floor staff and front office
- May involve extended hours during peak service days

Contact Person

Hasnain Khan

(phone hidden)

Job Types : Full time, Permanent

Pay: ₹27,000.00 - ₹37,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Mis Executive (Okhla)
🏢 MARUTI SERVICE MASTERS
📍 Okhla