Customer Service ManagerWBG Operations (Ops)-Customer Service DeskPune
Manage and oversee customer service operations to ensure high-quality support.
Lead the customer service desk team to handle queries and resolve issues efficiently.
Coordinate with various departments to improve customer satisfaction and operational workflows.
Monitor performance metrics and implement improvements for service delivery.
Ensure adherence to company policies and customer service standards.
Facilitate communication between customers and internal teams.
Drive initiatives to enhance customer experience and retention.
Handle escalations and complex customer issues with professionalism.
Support training and development of customer service staff.
Maintain a positive and productive work setting within the customer service department.
📌 Customer Service Manager Pune
🏢 Kotak Securities
📍 Pune
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