Solid experience in International Retail Banking processes - Must

About the Prospect

We are hiring for a Fortune 500 BPM and Business Transformation Company that partners with global organisations to deliver technology-driven customer experience and business process solutions.

We are looking for an experienced Manager Training & Quality with a strong background in International Retail Banking processes.

Key Responsibilities

Quality & Performance Management
Lead the overall Quality function, ensuring adherence to internal and client-defined KPIs.
Strengthen Quality Management frameworks, governance models and evaluation processes.
Monitor SLA/SLO metrics and drive quality performance through data-driven insights.

Process Improvement & Analytics
Drive continuous improvement initiatives using Lean Six Sigma and DMAIC methodologies.
Analyse key performance metrics, including FCR, CSAT, NPS, Resolution Rate and Transfer Rate.
Independently lead DMAIC projects and deliver measurable business improvements.

Stakeholder & Client Management
Manage relationships with internal stakeholders and external clients.




Lead client governance reviews, escalations and performance discussions.
Present analytical insights and improvement recommendations to senior management.

People Leadership & Capability Building
Lead, coach and develop Quality and Compliance teams.
Drive employee engagement, retention and succession planning.
Develop training calendars based on Training Needs Analysis (TNA).
Build a culture of accountability, ownership and continuous improvement.

Required Skills & Experience
8+ years of overall experience in the BPM/BPO industry.
Strong experience in International Retail Banking processes.
Strong expertise in Transaction Quality and Training Quality (T&TQ;).
Hands-on experience with Lean Six Sigma / DMAIC projects.
Excellent analytical, reporting and data interpretation skills.
Robust proficiency in MS Excel and PowerPoint.
Proven experience in client management, stakeholder engagement and team leadership.
Excellent communication and presentation skills.

📌 Manager Training & Quality Retail Banking Hyderabad
🏢 Transinnate Solutions
📍 Hyderabad