Collections & Recovery
Follow up with customers for timely repayment of Microfinance (MF) loans.
Manage delinquent accounts and reduce portfolio at risk (PAR).
Conduct field visits for collection of overdue installments.
Negotiate repayment plans with customers facing financial difficulties.
Ensure achievement of monthly collection and recovery targets.

Customer Relationship Management
Maintain positive relationships with borrowers and group members.
Resolve customer queries and disputes related to loan repayments.
Educate customers regarding repayment obligations and financial discipline.
Ensure high customer satisfaction while maintaining collection efficiency.

Portfolio Monitoring
Track overdue accounts and prioritize collection efforts.
Prepare daily, weekly, and monthly collection reports.




Monitor collection trends and identify high-risk accounts.
Escalate critical delinquency cases to higher authorities when required.

Compliance & Risk Control
Adhere to RBI regulations, company policies, and collection practices.
Ensure ethical and skilled conduct during collection activities.
Verify customer information and update records regularly.
Maintain proper documentation of collection activities and customer interactions.

Coordination
Coordinate with Branch Operations, Credit, and Sales teams for account resolution.
Support audit and compliance requirements related to collections.
Participate in branch reviews and collection meetings.

📌 Relationship Manager Mf Collections Nagpur
🏢 equitas small finance bank
📍 Nagpur