Key Job Responsibilities
Welcome customers and understand their vehicle service requirements.
Explain service procedures, estimated costs and delivery timelines to customers.
Open job cards accurately in DMS/CDMS with customer and vehicle details.
Perform initial vehicle inspection and record customer complaints.
Prepare repair estimates and obtain customer approval before proceeding with additional work.
Coordinate with technicians and Floor In-charge for timely completion of service jobs.
Update customers regarding vehicle service status and additional repairs.
Ensure proper documentation of warranty claims and service-related records.
Explain completed service work and billing details to customers during vehicle delivery.
Ensure customer complaints are resolved effectively.
Follow up with customers after service to obtain feedback.
Achieve assigned targets for labour revenue, service volume and customer satisfaction.
Promote AMC, RSA, extended warranty and other service-related products.
Ensure proper vehicle delivery within the promised time.
Required Skills & Knowledge
Knowledge of two-wheeler vehicle servicing and maintenance.
Knowledge of job card opening and CDMS/DMS operations.
Basic knowledge of spare parts identification and ordering.
Knowledge of warranty procedures and claim documentation.
Knowledge of labour charges and service billing.
Valuable communication and customer-handling skills.
Problem-solving and coordination skills.
Basic MS Excel and report preparation.
Pay: From ₹15,000.00 per month
Work Location: In person
📌 Service Advisor Karamana
🏢 PIONEER MOTORS
📍 Karamana
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