Role & responsibilities
Lead workshop operations across Bajaj Motorcycles and Chetak dealerships, ensuring service quality, productivity, and profitability.
Drive customer satisfaction, retention, and service excellence across all workshop touchpoints.
Ensure achievement of workshop revenue, productivity, efficiency, and customer satisfaction targets.
Lead, develop, and manage workshop teams, including Service Advisors and Technicians, with explicit KPIs and performance standards.
Ensure effective DMS usage, process compliance, operational discipline, and continuous improvement in workshop performance.
Coordinate with Sales, Spare Parts, and Customer Relations teams to deliver a seamless customer experience.

Preferred candidate profile




3+ years of experience in Automobile Service Operations, with prior workshop management experience preferred.
Robust understanding of workshop operations, after-sales service, customer handling, and service process management.
Proven track record of achieving revenue, productivity, and customer satisfaction targets.
Experience in leading workshop teams and driving operational excellence.
Knowledge of electric vehicles (EVs), charging systems, and EV service requirements will be an added advantage.
Robust leadership, communication, problem-solving, and team management skills.

📌 Workshop Manager Bajaj 2w & Chetak Jaipur
🏢 Narayan Motors
📍 Jaipur