Princeton | Contract

About the Role

We are seeking an experienced ServiceNow Architect to lead the end-to-end implementation of ServiceNow from scratch. The ideal candidate will have deep expertise in designing scalable solutions, migrating data from legacy systems, and integrating identity modules while aligning workflows with existing business processes.

Experience with other ITSM platforms is a solid plus.

Key Responsibilities
Lead the architecture, design, and implementation of ServiceNow platform from the ground up
Plan and execute data migration from existing ITSM platforms to ServiceNow
Design and configure identity modules for secure integrations across enterprise systems
Build and optimize workflows to match and improve current business processes
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Ensure the platform is scalable, secure, and aligned with ITIL/ITSM best practices




Provide guidance to developers and administrators on ServiceNow best practices
Conduct testing, validation, and training to ensure successful adoption

Qualifications
Proven experience as a ServiceNow Architect or Senior Consultant, with full lifecycle ServiceNow implementations
Solid expertise in ServiceNow ITSM, workflows, and integrations
Hands-on experience with data migration from other ITSM solutions
Familiarity with identity and access management (IAM) modules
Solid understanding of ITIL processes and service management best practices
Experience with similar ITSM platforms (e.g., BMC Remedy, Cherwell, Freshservice) preferred
Excellent communication and stakeholder management skills

Nice to Have
ServiceNow certifications (CSA, CIS, CAD, CTA, or Architect-level)
Experience with HRSD, CSM, or ITOM modules
Cloud integration experience (Azure, AWS, GCP)

📌 Servicenow Architect Chennai
🏢 Aroopa
📍 Chennai