ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India. Purpose of the Role: Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people. Description of the role: (few points) A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Order punching -placing orders which are received on calls / mails or on whats app




• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.
• Support for marketing & administrative tasks if any .
• Tele calling through CTI portal .
• Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .
• Proactive approach Experience &

Requirements:
• Candidate should have a minimum of 1 year of experience in online customer service.
• Candidate should have experience working with CRM tools.
• Candidate should possess valuable communication skills. Candidate should own a bike. Candidate Requirements
• Education Graduation .
• Excellent Communication skills
• Experience 3years minimum in customer care department (serving customers as front liner)
• Sunday is working( Weekly off on Thursday) Essential Knowledge and Skills Knowledge on excel & report makings(basic ), computer savy. Mail communication skills required English , Tamil fluency preferred. Your ZEISS Recruiting Team: Itishree Pani

📌 Customer Care Administrator (Salem)
🏢 ZEISS Group
📍 Salem