About Fintech Forge

Fintech Forge is a Gurugram-based fintech services company. Our collections BPO serves 20+ lenders, and we are still growing.

The role

You will lead hiring for our BPO operations: bulk hiring of collections and telecalling agents, and lateral hiring of team leaders, quality analysts, trainers and operations managers. We want someone who has already done this in a BPO or call centre and knows the Delhi NCR talent market. You will be measured on joinings and on how many of those hires stay.

What you will do
Deliver monthly bulk hiring targets for collections and telecalling agents
Build and run sourcing channels: job portals, walk-in drives, employee referrals, consultants and local sourcing
Hire team leaders, quality analysts, trainers and operations managers, including headhunting passive candidates on LinkedIn
Screen candidates, coordinate interview drives with operations,



negotiate salaries and close offers through to joining
Track joining ratios and early attrition by source, and shift effort to the channels whose hires stay
Map competitor BPOs and build a ready talent pool for recurring roles

What we are looking for
Minimum 3 years of recruitment experience in a BPO or call centre
A track record of bulk hiring frontline agents against monthly targets; collections or telecalling hiring is a robust plus
Experience hiring team leaders and other operations support roles
Hands-on experience with Naukri, LinkedIn Recruiter and other sourcing platforms, including Boolean search
Robust screening, salary negotiation and offer closure skills
Ability to manage multiple requirements at the same time

Location: Gurugram, on-site, full time

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