Job Summary: The Front-End Representative plays a key role in interacting with customers, handling inquiries, and ensuring a smooth and positive user experience across our digital and/or physical touchpoints. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

- Assist users with inquiries, navigation, and basic troubleshooting
- Provide accurate information about products, services, and processes
- Handle customer concerns professionally and escalate issues when necessary
- Maintain a high level of customer satisfaction through prompt and effective responses
- Collaborate with internal teams (tech, product, support) to resolve user issues
- Keep records of customer interactions and feedback
- Identify patterns in user concerns and suggest improvements

Requirements :

- Bachelor’s degree or equivalent experience (preferred but not mandatory)
- 1-3 years of experience in customer-facing,



support, or front-end roles
- Strong verbal and written communication skills
- Problem-solving mindset with attention to detail
- Basic technical understanding of web/app interfaces is a plus
- Ability to multitask and work in a quick-paced environment
- Proficiency in CRM tools or support platforms (preferred)

Preferred Skills:

- Experience in customer support or front desk operations
- Familiarity with digital platforms or SaaS products
- Strong interpersonal skills and empathy
- Adaptability and willingness to learn

What We Offer:

- Competitive salary
- Growth and learning opportunities
- Supportive team environment

Pay: ₹18,719.18 - ₹28,985.99 per month

Benefits :

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Desk Receptionist (Gachibowli)
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📍 Gachibowli